Whistleblowing Channel

In compliance with Law No. 93/2021 of December 20, 2021, which establishes the general regime for the protection of whistleblowers, transposing Directive (EU) 2019/1937 of the European Parliament and of the Council of October 23, 2019, regarding the protection of persons reporting breaches of Union law, CATIM provides an internal whistleblowing channel.

This channel allows for the safe submission and follow-up of reports, ensuring the completeness, integrity, and preservation of the report, the confidentiality of the whistleblower’s identity or anonymity, and the confidentiality of third parties mentioned in the report, while preventing unauthorized access.

WHO CAN REPORT?

The whistleblowing channel is available for:

• Employees;
• Service providers, contractors, subcontractors, and suppliers, as well as any individuals acting under their supervision and direction;
• Shareholders and persons belonging to management, governance, or supervisory bodies of legal entities, including non-executive members;
• Volunteers and interns, whether paid or unpaid.

How to Report?
Reports can be made through the designated channel, email, in person, by phone, or by postal mail. All reports, regardless of the channel used, ensure independence, impartiality, confidentiality, data protection, secrecy, and the absence of conflicts of interest.

Report via the Channel
You can file a report through the channel by selecting the “Submit Report” option and filling out the provided form as thoroughly as possible.
If you wish to ensure anonymity, we recommend submitting the violation through this channel by choosing the “I wish to remain anonymous” option in the form.

Report by Email
Reports can be sent via email to denuncia@catim.pt, describing the facts that led to the violation.

Report by Postal Mail
Reports can be made by letter to the following address:
CATIM
Attn: Whistleblowing Manager
Rua dos Plátanos, 197
4100-414 Porto
SUBJECT: Violation Report / CONFIDENTIAL

Report in Person
Reports can be made in person. To do so, please contact CATIM and schedule an appointment using the following contact details:
Whistleblowing Management - denuncia@catim.pt

FOLLOW-UP OF THE REPORT

Regardless of the channel used to submit the report, it can always be followed up by the whistleblower through the CATIM whistleblowing portal. The whistleblower will receive a unique access key that will allow them to check the status of the investigation into their report.

Within seven days, CATIM will inform the whistleblower via the portal, clearly and accessibly, of the requirements, competent authorities, and the admissibility of the report.

Following the report, CATIM will initiate appropriate internal actions to verify the allegations made and, if necessary, to terminate the reported violation, including through the opening of an internal inquiry or others, or by reporting to the competent authority for the investigation of the violation, including European Union institutions, bodies, or agencies.

Within a maximum of three months, CATIM will inform the whistleblower, through the portal, of the measures planned or adopted to address the report and their rationale.

Upon completion of the process of implementing the planned measures, CATIM will inform the whistleblower via the portal, closing the report definitively.

Access to the Whistleblowing Channel